Refund policy

Return & Refund Policy

Mayalu Furniture & Home Appliances Pty Ltd

At Mayalu Furniture & Home Appliances Pty Ltd, customer satisfaction is important to us. Please review the following return and refund policy carefully before requesting a return.

1. Change of Mind Returns

We accept change of mind returns within 7 days from the date you receive your order.

To be eligible, items must be:

• In original packaging

• Unused, unassembled, and in brand-new condition

• Free from damage, marks, or wear

All return shipping costs (including original delivery and return freight) are the responsibility of the customer.

Before approval, customers must provide clear photos of the item and its original packaging to confirm its condition.

2. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible through our website or customer support channels.

We may request photos or videos to help assess the issue.

Where applicable, we will offer a replacement, repair, or refund in accordance with your rights under Australian Consumer Law.

3. Items Not Eligible for Return

The following items are excluded from change of mind returns:

• Mattresses and bedding products, due to hygiene reasons

• Used or assembled items, unless they are faulty

4. How to Request a Return

To lodge a return request, please email us following items at mayalugroupit@gmail.com:

• Your order number

• Reason for the return

• Supporting images of the product and packaging

Our team will review your request and advise on the next steps.

5. Refunds

• Refunds are processed after the returned item is received and inspected at our warehouse

• Refunds for change of mind returns do not include shipping fees

• Once approved, refunds may take up to 7 business days to appear in your original payment method, depending on your bank or payment provider